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Resolution:

 

To avoid Franchisees moving out of our network, it is recommended to understand bottlenecks in our network and address accordingly

 

Root Cause:

 

Customer moved out of our network

 

Trouble Reason:

 

The link was down

 

Recovery action:

 

Confirmed that customer moved out of our network.  Node is removed from monitoring.

 

Closure Note:

 

The link is removed from monitoring. RFO: Customer moved out of our network