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Resolution:

 

Since there was no issue observed from last mile, there is possibility of Polling issue or loose connectivity at the customer end. However, it is recommended to do periodic maintenance activity at the site so that these problems can be avoided.

 

Root Cause:

 

Link showed down but there was no issue observed from last mile during the down time

 

Trouble Reason:

 

The link was down

 

Recovery action:

 

Checked with the help of local person for connectivity issues meanwhile logged the complaint with last mile to check if any alarms found during the mentioned period.

 

Closure Note:

 

The link is up and working fine. RFO: No issue observed from last mile and link auto restored.