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 Resolution:

 

To avoid unexpected outages in future, it is recommended to do periodic  maintenance activity at site end.

 

Root Cause:

 

The link  was down due to Connectivity issue at Customer end. 

 

Trouble Reason:

 

The link was down

 

Recovery action:

 

Informed the local  person to  do basic trouble shooting like Jack Out and Jack In and  reboot the Media converter.

 

Closure Note:

 

The link is up and working fine. RFO: Connectivity issue at local end.