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Maintenance activity by last mile

 Resolution:

 

This activity is done to provide good service and to avoid unplanned outages in near future. Hence no resolution needed for this case.

 

Root Cause:

 

The link  was down due to Maintenance activity by last mile. 

 

Trouble Reason:

 

The link was down

 

Recovery action:

 

Informed the customer prior to this activity for Down time

 

Closure Note:

 

The link is up and working fine. RFO: Maintenance activity by last mile.