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HD- Website issue (DNS)

 Resolution:

 

To avoid unexpected outages in future, it is recommended to use proper DNS address
 
Root Cause:
 
The website is not working as the DNS address set by the customer is not resolving the website request
 
Trouble Reason:
 
Few sites are not working for the customer.
 
Recovery action:
 
Asked the customer to change DNS IP address
 
Closure Note:
 
Customer is able to browse the site. RFO : DNS IP changed.