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Resolution:

 

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Root Cause:

 

Possible causes of Slow speed include particular website utilization, location of the website server and latency associated with it.

 

Trouble Reason:

 

Customer is getting slow speed

 

Recovery action:

 

Called the Customer on  and confirmed that there is no issue now. No choking in back haul observed.

 

Closure Note:

 

Customer is getting good Internet. RFO: No issue observed.