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Connectivity Issue at Customer end



To avoid unexpected outages in future, it is recommended to do periodic  maintenance activity at site end.


Root Cause:


The link  was down due to Connectivity issue at Customer end. 


Trouble Reason:


The link was down


Recovery action:


Informed the Customer to  do basic trouble shooting like Jack Out and Jack In and  reboot the Media converter.


Closure Note:


The link is up and working fine. RFO: Connectivity issue at Customer end.