Your browser version is outdated. We recommend that you update your browser to the latest version.


 

 Resolution:

 

The link is in disconnected state as customer has not paid the bills. There is no permanent resolution till customer pays his bills.

 

Root Cause:

 

Link was down due to non payment of bills

 

Trouble Reason:

 

The link was down

 

Recovery action:

 

Confirmed with vendor that customer has not paid the bills.

 

Closure Note:

 

Ticket is closed as Billing issue with confirmation.